Legal Responsibilities and Privacy at PlayLive
Gleneagles B.V. controls the personal information processed through PlayLive. The company is registered in Curaçao under company number 158256. Its licensing obligations govern the handling of identity, account, and transaction records.
| Detail | Information |
|---|---|
| Data controller | Gleneagles B.V. |
| Company number | 158256 |
| Registered address | Willemstad, Curaçao |
| Licensing authority | Curaçao Gaming Authority |
| Licensing jurisdiction | Curaçao under the LOK framework |
| Licence number | OGL/2024/1242/0772 |
| Licence granted | 3 October 2025 |
| LOK effective date | 12 November 2025 |
South Africa’s Protection of Personal Information Act governs local customer data alongside the requirements attached to the Curaçao licence. PlayLive relies on several legal grounds to handle your details:
- Fulfilling the contract created when you register an account
- Meeting KYC and anti money laundering obligations
- Complying with licensing and other legal duties
- Pursuing legitimate interests linked to security and platform operation
- Obtaining your consent for optional activities
Consent is not the only legal basis available to PlayLive. Certain records remain necessary even if you reject optional cookies or marketing preferences.
Personal Data PlayLive Collects
PlayLive receives details from you, records technical information during website use, and obtains specific records from external companies. The source determines how the data enters the system and what role it has in account management.
| Data source | How PlayLive receives it | Information involved |
|---|---|---|
| Information provided directly | You enter it during registration, account management, verification, or support contact | Name, date of birth, address, email, telephone number, login details, financial information, and submitted documents |
| Information collected automatically | PlayLive records it when you open or use the website | IP address, device type, browser, operating system, login history, and platform activity |
| Information received from third parties | Payment and verification companies return records linked to their services | Transaction details, payment method confirmation, and identity verification results |
For a South African account, payment records can relate to card or EFT transactions. PlayLive uses them to match transfers with the correct profile and review financial activity. Records supplied by third parties do not give the operator unrestricted access to your bank account.
Why PlayLive Processes Your Information
PlayLive uses personal information for specific account, regulatory, and operational purposes:
- Confirming that you are at least 18 and eligible to register
- Completing KYC and anti money laundering checks
- Processing deposits and withdrawals
- Responding to questions sent to customer support
- Investigating account or technical problems
- Improving website performance and account functions
- Monitoring activity that could indicate fraud or account misuse
KYC is required before your first withdrawal from PlayLive. Depending on the verification checks, you may need to provide:
- A valid identity document
- Proof of your residential address
- Proof of the payment method used
- Source of funds evidence or bank statements if requested
PlayLive also reviews account activity for signs of harmful gambling. The available responsible gaming controls include:
- Self exclusion
- Cooling off periods
- Deposit limits
- Wager limits
- Loss limits
This review allows PlayLive to apply a chosen limit or temporarily block account access when you activate the relevant control.
Who May Receive Your Data from PlayLive
Several PlayLive functions depend on affiliated companies and external contractors. A recipient receives data only when it is needed for an authorised task.
| Recipient | Data may be shared for |
|---|---|
| Internal group companies | Account administration, operational support, security, and compliance work |
| Payment processors | Deposits, withdrawals, transaction confirmation, and payment checks |
| Identity verification services | KYC checks, document validation, and age confirmation |
| Hosting and security providers | Website operation, data storage, monitoring, and threat prevention |
| Customer support contractors | Responding to account questions and resolving reported problems |
| Regulators and legal bodies | Licensing supervision, legal requests, investigations, and court orders |
The Curaçao Gaming Authority can receive PlayLive records when required under licence OGL/2024/1242/0772. Law enforcement agencies and courts can request details through a valid legal process. POPIA requirements remain relevant when PlayLive discloses records concerning customers in South Africa. Every transfer is limited to its operational, contractual, regulatory, or legal purpose.
How PlayLive Keeps Your Personal Information Secure
PlayLive protects information during transmission and storage through several technical and organisational measures:
- Encryption for sensitive information
- Network controls that restrict unauthorised connections
- 3D Secure verification for supported card transactions
- Internal access permissions based on staff responsibilities
- Restricted access for approved service providers
- Continuous monitoring for security threats
- Reviews by a dedicated security team
Not every employee or contractor can open PlayLive records. Permission depends on the person’s role and the task being completed. System monitoring helps the security team detect attempted intrusions and improper access. If you notice unfamiliar activity, contact PlayLive support and change your password without delay.
PlayLive Data Retention Rules
PlayLive keeps records while they remain necessary for account operation, transaction handling, dispute management, security, or regulatory compliance. Closing your account does not remove everything at once.
| Data category | What happens | Reason |
|---|---|---|
| Optional account information | You may request deletion when no legal retention duty applies | The information is no longer needed for an active service |
| Temporary technical records | PlayLive removes them automatically after the applicable retention period | Their operational purpose has ended |
| KYC documents | They may remain after account closure | Verification and regulatory obligations can continue |
| Payment and account records | They may remain after your last transaction | Fraud prevention and financial compliance may require access |
| Legally protected records | PlayLive retains them until the required period expires | Early deletion would conflict with a legal or licensing duty |
You can ask PlayLive support to delete eligible information. The operator first checks if the record still serves a required purpose. Material associated with anti money laundering checks or a regulatory review cannot be erased simply because you have stopped using the platform.
Your Personal Data Rights at PlayLive
The action PlayLive can take depends on your request, the reason for handling the data, and any retention duties. You may ask the operator to:
- Provide access to your personal information
- Correct inaccurate or incomplete details
- Delete eligible information
- Restrict certain processing activities
- Explain how your data is being used
- Address a privacy complaint
Open the support section on playlive.co.za to exercise these rights. Enter enough account information for PlayLive to confirm your identity, but do not send your password. The operator can request additional verification before releasing or changing any record.
If you believe PlayLive handled your request incorrectly, contact the relevant data protection authority. Customers in South Africa can submit an eligible complaint directly to the Information Regulator.
Cookie Controls Available Through PlayLive
Cookies support the operation of the PlayLive website. Their role and consent status differ by category.
| Cookie type | Status | Function |
|---|---|---|
| Essential cookies | Required | Keep you signed in, support navigation, protect PlayLive sessions, and provide core website functions |
| Functional cookies | Optional | Remember preferences and selected PlayLive settings |
| Analytics cookies | Optional | Measure page use and help PlayLive identify performance issues |
| Marketing cookies | Optional | Measure campaign activity and support relevant promotional communication |
Essential cookies normally cannot be disabled through PlayLive preference controls. Blocking them in your browser could stop login or account features from working. Manage optional categories through the available cookie settings, or remove them using your browser. Those choices do not affect cookies required for core PlayLive services.
When PlayLive Changes Its Privacy Policy Terms
A PlayLive Privacy Policy revision can follow any of these developments:
- Changes to PlayLive services
- New website technology
- Revised regulatory obligations
- Changes in personal data processing
- Updates to security or verification practices
The revised version appears on the PlayLive website with a new effective date. After a significant change, the operator can notify you through:
- A message inside your PlayLive account
- A notice displayed on the website
- The contact details saved in your profile
Check the policy before submitting new documents or using a recently added feature. Continued use of PlayLive means the revised terms apply to later activity. Optional processing that needs separate consent still gives you the choice to accept or reject it.